Returns & Exchanges
We want you to love your Rails items, but if you are not completely satisfied, we accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached to qualify for a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid shipping label provided through the portal.
Package Your Items
Securely pack your items in the original shipping box or a similar mailer, ensuring all original tags are included.
Drop Off and Track
Affix the prepaid label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing