Frequently Asked Questions
Everything you need to know about shopping with Rails.
How long will it take for my order to arrive?
Domestic orders typically process within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return or exchange.
How do I care for my Rails garments?
To maintain the quality of our signature fabrics, we recommend following the specific care instructions on the inner garment label. Most of our rayon and linen blends are best preserved by hand washing cold and laying flat to dry.
Do you ship internationally?
Yes, Rails ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.